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What is your turnaround time?

 

 

 

Production Time

 

About 10 business days after final approval of artwork and order and a deposit of at least half is paid. This allows us enough time to place orders to our suppliers, allow for inbound shipping time, decoration, folding and boxing your order. We can accommodate rush orders on certain occasions.

 

New Embroidery Designs:

3-5 days to digitize and sample your logo. We can email you a photo of the stitched design or you can stop by our office to view the physical sewn sample.  You will need to approve the design before we decorate it on garments.

 

New Custom Designs:

We can create you a custom design for direct-to-garment printing, screen printing, and embroidery. The design process takes 3-7 days based on the complexity of the design.

 

Vectoring and Simple Art Cleanup:

 Simple vectoring and art cleanup take 2-3 days.  The cleaner the logo the easier to vectorize.

 

 

Are there any setup fees?

 

 

Digitizing Fee (For Embroidery):

On orders under 24 pieces, the set up depends on the logo. Send us your logo and we can get you a price on the set up.

Over 24 pieces we do not typically charge a set up fee.

 

Direct-to-Garment Printer Setup Fee:

No set up fee!

 

Screen-Print Setup Fee:

No set up fee - unless you provide your own garments. We charge a $25 per screen fee if you do.

 

Promotional Product Setup Fees

Setup fees are different based on the item you are ordering. Coffee mugs, pens etc. all have different setup fees.

 

 

 

What if I don’t have a design?

 

 

Custom Graphic Artwork:

Our experienced art department can help you create your custom design. Art creation is billed by the hour.

 

Do you offer quantity discounts on larger orders?

 

 

Pricing is based on the number of items purchased. 12-24 shirts 25-48 shirts etc. The more items you purchase the bigger of discount.  Please note quantity pricing is based on the type of logo being embellished.  Embroidery, Direct-to-Garment, Cap Embroidery, Screen Print all have different quantity discounts. To receive the quantity discount the order must have the same logo and embellishment type.

 

What are the limitations with embroidery?

 

 

Embroidery Limitations

Embroidery does have some limitations since we are working with thread. Generally, we say “If you can draw it with a crayon, we can embroider it” 

Small text, fine detail and color gradients can be difficult to reproduce with embroidery.

 

How do I get started?

 

 

Customer Service

The most convenient way to get your order started is by contacting our customer service at 603-257-1400 or email info@beezetees.com. We will guide you through your order process from start to finish.

 

Are your prices competitive?

 

 

Our prices are competitive, however, if you are trying to find the cheapest embroidery shop we wouldn’t be a good fit. We believe in this quote by Warren Buffet “Price is what you pay. Value is what you get”.

 

Can I supply my own items for decoration?

 

 

We do accept your provided garment. There are limitations though so you should either bring in the item or inquire about what you are looking for to make sure we can do it on your item. Pricing is depending on what you bring in and there may be a set up fee.

However, we can probably save you money by purchasing the product for you because of our volume discount with several vendors.

 

Can I mix and match different styles and garment colors within my order?

Absolutely, as long as the design being printed and the ink colors are the same for all the garments within your order you can mix and match as much as you like. If the design is the same but you need to change ink colors there will be a $15 charge per ink color being changed.

 

What is your minimum order quantity?

 

 

We are now have the ability to print just 1 garment with our Direct to Garment printers. For most orders we can print just 1 but but for multiple locations and depending on the garment, the minimum may be different. There is no minimum for embroidery as well. There is just the cost of the artwork set up for that. You can send your artwork to info@beezetees.com for a better idea of pricing.

Explain to me Vectored Artwork

 

 

Vectorized art can be magnified without pixelation. Programs like Illustrator, Photoshop and Corel Draw all recognize vector images. Images and artwork pulled from websites is not vectored artwork and generally can never be used for high-quality artwork.

 

What type of art files can I bring in?

 

 

Vectorized artwork is the best, but even a 300 dpi JPEG can work. Vectorized artwork is created using Adobe Illustrator or Corel Draw.  To create an embroidery design we will need to digitize it from a high-resolution artwork. Artwork from websites is not high resolution. The easiest way is to email all your files to us and our art department can determine if they will work.

 

Can I visit your store?

 

Of course! We are located at 117 Main Street in Keene, NH. Our sales staff will walk you through our showroom and help you get your project started. We do have samples you can check out so you can  bring back to your office or group for sizing.

 

What are your payment terms?

 

We accept all major credit cards, checks and cash.

We require 50% down and balance at pickup

 

Is it better pricing to screen print or embroider?

 

Screen printing is not necessarily cheaper than embroidery.  Multi-colored screen prints with quantities less than 72 shirts and generally within $2.00 - $3.00 of embroidery prices.

 

Screen print vs. Direct-to-Garment Printing

 

 

Screen printing is best for 2-3 colored logos with quantities of 288 or more shirts. Direct-to-Garment has no limitation on ink colors and with no minimums may help save cost on your job. Direct-to-Garment is a water-based ink with a light and soft hand to the print. To achieve the best quality on a DTG print is to use a 100% cotton shirt.

 

Do you have Rush Service?

 

 

We do our best to accommodate RUSH orders. Give us a call at 603-357-1400 to see if we can accommodate your RUSH.

 

What is the proof/approval process?

 

On all orders (new and repeat) we will send you an art proof for your review within 1-2 business days. You will also receive an order approval with the items you ordered along with pricing.  If you don’t receive the proof in that time frame, please bring that to our attention as we are not aware you didn’t receive it. 

The production turn time starts after art and order approval are signed off on.

i.e

You place your order on May 1st with your sales rep. You receive the art and order approval from the sales rep on May 2nd.  You approve the order on May 5th (because there was a weekend). The production clock starts May 5th (Not May 1st).

 

Same as Last Order?

 

 

All orders are considered new orders and must go through the proofing process. You will receive an art and order approval from your sales rep within 1-2 business days. 

This process guarantees you will receive the same order as last time.

 

Can I print copyrighted artwork?

 

 

We do not print any artwork that is copyrighted. Artwork, images, quotes found on the internet are all copyrighted. We do not print any look alike designs such as Disney, NFL, famous people, etc.

Can I ship my order?

 

 

Yes, we use UPS, Federal Express and USPS. You can also pickup your order at our store.

 

Do you provide company stores?

 

 

We can provide company, team and fundraising stores. These are great for ease of ordering and collecting money from members. Please call us for more info.

How do I select thread colors/ink colors?

 

 

Your sales rep can help you select the correct thread or ink colors. We have a thread color chart with our available thread colors. The thread manufacturer is Robison Anton. 

Ink Colors: We can match PMS colors for screen printing. Direct-to-Garment we use CMYK. We can match as close as possible to a PMS color; however, it may be off a few shades.

 

Do you guarantee your product?

 

We want to make our customers happy. If what you approved is not what you received, we will work with you on correcting it. Please contact us within 7 business days if you are not satisfied.

 

Why is my print not as vibrant as the computer screen approval?

 

Computer screen color varies depending on the monitor. The computer virtual sample will always have a brighter looking print than the actual printed or embroidered sample. 

 

Can you embroider Carhart Heavy-weight jackets?

 

It is extremely difficult to embroider Carhartt heavy-weight jackets. Many times, the embroidery hoops will pop out and possibly leave a needle hole in the jacket.  We recommend purchasing similar Carhart jackets from us that embroider fantastically.

 

Do you provide personalization?

 

Yes, we can personalize anything you would like with embroidery or heat pressed vinyl.

 

 

What is an embroidery file, Vector or Raster File?

 

Embroidery Files:

Embroidery files are only used to drive embroidery machines; they give machines the coordinates and sequence of each stitch in a design and prompt when to change colors. Common file types are .DST, .EMB.

 

Vector Files:

Vector files are made of lines, points, and curves that can be resized without loss of image quality and are easily altered. Common software packages that create vectors are Adobe IIustrator and  CorelDRAW and common file types are .AI, .EPS and sometimes even .PDF

 

Raster Files:

Raster files are made of pixels, or individual dots of color, and can’t be altered very easily. These files lose quality when upscaled, so they must look clean and crisp at the physical size of your finished print.  The most common software used to create raster files is Adobe Photoshop and common file types are .PSD. BMP, .TIFF, .JPG, .PNG and .GIF, but the latter three types found on the internet lose color and clarity to save bandwith and thus are rarely of high enough quality.

 

Checklist for new customers?

 

When we are setting you up as a new account, we will need the following information:

  • Company Name
  • Contact Name
  • Email Address
  • Address
  • Cell Phone
  • Work Phone
  • Payment information
  • When you need the order

 

What are some popular logo placements?

  • Left Chest - Most logos are here or full front
  • Right Chest (generally monograms)
  • Full Front: great for printing, but not embroidery
  • Full Back: great for printing and full back embroidery on jackets
  • Cap Front
  • Cap Back (great for websites or phone numbers)
  • Cap Left Panel: (very popular for a small discreet embroidered logo)

We are not limited to these areas so if there is a place you would like your logo/design, let us know and we can see if it works.

 

Is there a surcharge for sizes over XL?

Yes, there is a surcharge for garments bigger than XL. The bigger sizes use more fabric to produce. 2XL and 3XL are typically $2 more and 3XL and 4XL are about $3 more.

 

Are you hiring?

Although we may not be hiring at this moment, we are always looking for new members of our team. Please drop off a resume or stop in and fill out an application and we will keep it on file for when we are hiring.

 

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